Premium FAQ

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1. Do you track flights and adjust for delays?

 

Yes. We monitor all flights and automatically adjust pickup time. One hour of waiting is included for free.

 

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2. What if I need to cancel last minute?

 

You may cancel free of charge up to 12h (standard vehicles) or 48h (premium). After that, cancellation fees apply.

 

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3. Can I request a specific chauffeur or vehicle?

 

Yes, we accept requests. While not guaranteed, we will do our best to assign the requested chauffeur or vehicle.

 

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4. Do you allow pets?

 

Only in specific pet-friendly vehicles. Must be declared in advance.

 

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5. Can I make multiple stops during my journey?

 

Yes. Please specify all stops when booking. Each stop will be added to your quote.

 

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6. Do you offer Wi-Fi, refreshments or daily newspapers?

 

Yes, Wi-Fi and bottled water are complimentary in most First and Premium vehicles. Newspapers and snacks available upon special request.

 

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7. Do you accept corporate accounts?

 

Yes. We offer bespoke corporate packages with monthly billing, dedicated account managers, and access to a self-booking portal.

 

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8. How much luggage can I bring?

 

Vehicle-dependent:

    •    Sedans: 2–3 medium suitcases + cabin bags

    •    MPVs: up to 8 suitcases

    •    Additional luggage requires an upgrade or luggage van

 

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9. Are your drivers DBS checked and trained?

 

Yes. All drivers are vetted, insured, and trained in executive client service and advanced driving.

 

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10. Do you operate long-distance and international routes?

 

Yes. We cover nationwide UK and EU cross-border journeys (France, Germany, Netherlands etc.). Advanced booking required.

 

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11. Can I book on behalf of someone else?

 

Absolutely. Just provide full details of the passenger and their contact information.

 

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12. Can I eat or drink in the vehicle?

 

Only bottled water is permitted by default. Special requests (e.g., champagne, catering) must be pre-approved.

 

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