Best Lane Chauffeurs – Terms & Conditions
Last updated: July 2024
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1. Agreement
These Terms & Conditions (“Agreement”) govern the provision of chauffeur services (“Services”) offered by Best Lane Chauffeurs Ltd (“Company”, “we”, “our”, or “us”) to any individual or business entity (“Client”, “you”, or “your”). By making a booking with us, you accept this Agreement in full.
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2. Booking & Confirmation
• All bookings must be confirmed via our official website, phone, email, or affiliated app.
• Your booking is only confirmed once you receive a formal confirmation email or invoice from us.
• The Company reserves the right to decline any booking request without obligation to provide a reason.
• Clients are responsible for ensuring all provided booking information (flight numbers, pick-up times, addresses, passenger details) is accurate.
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3. Vehicle Allocation & Substitution
• While we endeavour to supply the exact vehicle class requested, we reserve the right to substitute a similar or superior vehicle (e.g. upgrade to a higher category) in case of unavailability.
• Specific vehicle requests (e.g. make/model/colour/driver) will be honoured when possible, but are not contractually guaranteed.
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4. Pricing & Inclusions
• Fares are calculated based on:
• Distance (per mile)
• Time-based waiting charges
• Chosen vehicle category
• Tolls, congestion charges, airport fees (if applicable)
• All quotes are inclusive of fuel and professional chauffeur.
• Bottled water and device charging are standard in all vehicles.
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5. Waiting Time Policy
• Airport Pickups: Includes 60 minutes free waiting from actual landing time.
• Non-Airport Pickups: Includes 15 minutes free.
• After this grace period, the following charges apply:
• Business Class / MPV: £10 per 15 minutes
• First Class / Premium: £20 per 15 minutes
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6. Cancellation & Amendments
• Standard Bookings (Business Class, Business MPV):
*Free cancellation up to 24 hours*
• 50% charges up to 12 hours before pick-up.
• Full fare charged for cancellations within 12 hours or no-shows.
• Premium Vehicles (First Premium, Senzati, Range Rover):
• Free cancellation up to 24hours in advance.
• 50% charge within 24h.
• No refund if cancelled within 12h or no-show.
• All booking changes must be requested in writing and approved by our team.
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7. Passenger Conduct & Safety
• Clients must not:
• Smoke, vape, or consume illegal substances inside the vehicle.
• Interfere with the chauffeur while driving.
• Leave rubbish or soil the interior.
• We reserve the right to terminate a journey immediately if the passenger’s behaviour compromises safety or violates legal standards.
• Passengers are legally required to wear seatbelts.
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8. Luggage & Personal Belongings
• All luggage must be declared at booking. Vehicles are assigned based on declared capacity needs.
• Excessive or undeclared luggage may result in service refusal without refund.
• We accept no liability for loss/damage to personal property left in the vehicle.
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9. Chauffeur Standards
All chauffeurs are:
• DBS-checked and fully licensed
• Trained in executive etiquette and professional appearance
• Punctual (aim to arrive 10–15 minutes early)
• Monitored via internal compliance systems
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10. Punctuality Guarantee
If your chauffeur arrives more than 10 minutes late due to a fault by BLC, we offer:
Delay Compensation
15–30 minutes 10% discount
30–45 minutes 25% discount
Over 60 min / No-show 100% refund or rebooking
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11. Force Majeure
We are not liable for delays or cancellations caused by events beyond our control including:
• Severe weather
• Road closures
• Civil unrest
• Acts of terrorism
• Force majeure events
We will always attempt to provide alternative solutions or rescheduling options.
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12. Liability
• Our liability is limited to the value of the booked fare.
• We are not responsible for any missed flights, trains, or events caused by unforeseen delays.
• We carry full public liability insurance.
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13. Payment Terms
• Private clients must pay in advance unless otherwise agreed.
• Corporate clients may request monthly invoicing subject to credit approval.
• Accepted payment methods:
• Card (Stripe/Square)
• Bank transfer
• Cash (pre-authorised only)
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14. Privacy & Data Protection
We operate in accordance with UK GDPR and Data Protection Act 2018. See full Privacy Policy for:
• Data storage
• Subcontractor data access
• Customer rights
Clients may request access or deletion of their data at any time by emailing gdpr@bestlanechauffeurs.co.uk.
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15. Subcontracting & Third Parties
We may subcontract bookings to verified and licensed third-party chauffeur operators. All subcontractors:
• Must meet our service standards
• Are contractually bound by GDPR and confidentiality clauses
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16. Disputes & Complaints
All complaints must be submitted in writing within 7 days of the booking date. We aim to resolve all disputes within 72 hours. For unresolved issues, UK consumer protection law applies.
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